The atmosphere surrounding your needs to be relaxed so that both you and the teacher can focus and enjoy your time together. The environment of your lesson needs to be in a place where you cannot be disturbed during the continuation of the lesson.
According to your needs, you can agree with the teacher about your repertoire to play. You are responsible to email your music to teacher before the lesson. If you are interested in taking diploma exams such as the ABRSM, your teacher will prepare you and approve when you are ready to book your exam. The STAR Platform may be able to organise your registration. You may also be given opportunity to participate with other students in live mini-concerts and masterclasses.
To ensure you have the best teacher to suit your needs, we give you an introductory free 15 minutes consultation. A lesson is either 30, 45 or 60 minutes long. All lessons start on time and are conducted over Skype. You need to make sure you and the technology are ready set before the lesson starts with minim 2Mbps of Internet connection. We run our lessons with strict timing so that we are not late for the lesson after yours, unless the teacher communicates with you accordingly. In case your teacher, after you’ve had less than half-way through your lesson, decides to cancel because of insufficient Internet connection, then your lesson will be rescheduled within a 7-day window.
Recordings of Lessons
STAR Platform may use photos or audio/video recordings of lessons for promotional purposes on our website or social media after consultation the customers. Personal video and sound recording of lessons by the student with our teaching team must be approved by the STAR Platform team. The student may be granted a permission for personal use only.
In order to achieve a positive progress, we suggest you have preferably one lesson each week for at least 12-week period.
Limitation of Liability
While the STAR Platform will endeavour to ensure the student makes satisfactory progress, this cannot be guaranteed, and the STAR Platform cannot be held accountable for the academic success or otherwise of the student. To the maximum extent permitted by law, the STAR Platform accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the STAR Platform’s services or any errors or omissions in the content of the STAR Platform’s learning materials.
After having your free 15-minute consultation, each lesson needs to be paid in advance via the STAR Platform’s website: www.staplatform.org. Any other way of accessing and paying our teaching experts is not permitted. Then you will be contacted to fill out your availability which is sent to the teacher to set the suitable time slot for you. To enable you to keep a regular lesson slot we will try give you some priority on the bookings diary for ongoing lessons.
Once you purchase your first lesson, the STAR Platform will give you a database access on its social media channels to exclusive video content of its music teachers. They will share unique tips varying from approaching pieces and preparing for concerts to dealing with psychological challenges. This content is copyrighted, and is accessible only by STAR Platform’s customers and cannot be shared or distributed by any form to a third party. You need to have purchased at least 1 lesson for the period of 30 days in order to keep your exclusive access. Otherwise your access will be terminated.
Cancellations and Refunds
In case of rescheduling, teachers must be given at least 48-hour notice. No refunds will be issued to students and the rescheduled lessons are valid to be redeemed within 7 days for a time that is mutually convenient for both student and teacher. In case the teacher becomes unavailable and needs to cancel your lesson, you can reschedule for the next 7 days or may be given the opportunity to have lessons with another teacher from STAR Platform. The student has the right to reschedule only once within a month. In exceptional circumstances, students may be given the opportunity to redeem pre-paid lessons at an agreed time.
Termination of Lessons
Lessons will continue until a mutually agreed termination date. Both the tutor and the student (or the Student’s Parent or Guardian) reserve the right to terminate lessons simply by not booking any further lessons, should they no longer be considered beneficial to the student.
- I agree to pay fees upfront before booking a lesson.
- I agree to be given the option to request a reschedule of my booked lesson only once within a month under exception circumstances.
- I understand there are no refunds for absences.
- I understand that STAR Platform uses email to communicate and share important information.
- It is my responsibility to provide an accurate email address and update staff if there are any changes.
- I have chosen to have my child / children participate in music instrumental instruction given by STAR Platform.
- I/we agree to release and hold harmless STAR Platform, including its teachers, and staff members from any cause of action, claims, or demands now and in the future.
- I/we will not hold STAR Platform liable for any personal injury or any personal property damage or loss, which may occur on the premises before, during or after classes or which may occur at any STAR Platform sponsored event outside the STAR Platform’s space.
- I/we agree to allow the STAR Platform to use any photo or video recordings of our lessons.
- I have listed any special medical problems that my child receiving music lessons has below.
Under Article 24 of the GDPR we will not use any of your data other than to contact you regarding lesson changes, fees, performances, exams etc. We will not divulge your data with any other parties.